Assessment

Any change in process or technology will be met with a “mixed” response from your associates. Effective change strategy must be grounded in a full understanding of the past experiences and prevailing beliefs held by those who will use the new process or technology.

Tools

Once the current state is assessed, the change strategy and action plan can be created. Our methodology effectively addresses three key components:

• Communications – From sponsor alignment to a targeted, multi-channel communication plan including development of a brand image, we work to drive consistency and trust in all communications.
• Development – Skills training is just one part of development. Often, traditional training efforts fall short of expectations because associates don’t have access to reference and refresher material. We partner with you to ensure knowledge sharing occurs long after the training “event”.
• Alignment – Sustainable change most always requires a fresh look at your organizational performance management tools. Our practitioners work with your human resources team to review and update tools including capability assessments, role descriptions, recruiting templates, and goal-setting documents.

Measurement

There’s more to measurement than just “checking the box”. We’ll help you develop metrics for not just adoption (i.e., “Are people using the new process/technology?”) but also utilization (i.e., “Are people getting the most benefit from the new process/technology?”).